Work expectations are those things people consider likely to happen in their job situation, either now or in the future. Whether spoken or unspoken, met or unmet, expectations have a powerful impact on our thoughts, feelings, and behaviors, and play a key role in driving our attitudes. Research shows that people who have clearly defined, well-communicated expectations find more satisfaction and success in their work than people whose expectations go unspoken or unrealized. And companies that employ satisfied, successful people reap the rewards of increased productivity and reduced turnover. The Work Expectations Profile provides a framework to help employees and managers understand and discuss these needs and expectations.

Explore 10 Key Expectations
In a typical employment situation, certain expectations — such as salary, hours, and job duties — are clearly understood by both employer and employee. Other expectations, however, are so intimately linked to an individual’s concept of work that they oftentimes go unspoken or unacknowledged. Managing Work Expectations • Transforming Attitudes helps people explore 10 work expectations that impact today’s employment relationships:

1. Recognition
2. Autonomy
3. Expression
4. Career Growth
5. Diversity
6. Teamwork
7. Structure
8. Environment
9. Balance
10. Stability

INDIVIDUAL INSIGHTS

Personal Insight into Work Attitudes and Preferences: Help people understand what characteristics are important to them in a job.

• Learn what reinforces you on a job.
• Learn what is necessary for your satisfaction on a job.
• Create a framework in which to organize your work experience

Understanding of Current Work Satisfaction: Help people gain a deeper understanding of what brings them satisfaction and frustration at their job

• Understand what work expectations are met and unmet in your job.
• Identify areas of your job that are dissatisfying or frustrating.
• Reflect on the direction of your career and the changes you want to make within your job.

Managers and Supervisors Understand the Expectations of Their Employees: Help managers better read the pulse of their departments or organizations and learn about potential areas of group dissatisfaction.

• Learn what characteristics of a job and what reinforcements are important to the department or organization.
• Learn what work expectations are being met within the department or organization.
• Gain insight into employee dissatisfaction.
  

INTERPERSONAL INSIGHTS

A Common Language to Understand and Discuss Work Expectations: Help people develop a language through which they can efficiently and accurately communicate concerns about their work preferences, attitudes, and satisfaction.

• Categorize the benefits and characteristics of a job or career.
• Reference an area of work expectations to describe common concerns.
• Create a safe forum to discuss differences.
• Express problems and frustrations in a more open fashion.
• Express dissenting opinions without fear of disapproval or causing offense.

Address Unmet Work Expectations: Help managers and employees apply their knowledge about work expectations to make changes within both the job and themselves.

• Discuss what alterations would enhance an employee's job.
• Feel understood about job concerns and needs.
• Understand management's perspective on employee needs.
• Adjust unrealistic expectations rather than hold on to resentment.
• Work expectations are those things people consider likely to happen in their job situation, either now or in the future.

Whether spoken or unspoken, met or unmet, expectations have a powerful impact on our thoughts, feelings, and behaviors, and play a key role in driving our attitudes. Research shows that people who have clearly defined, well-communicated expectations find more satisfaction and success in their work than people whose expectations go unspoken or unrealized. And companies that employ satisfied, successful people reap the rewards of increased productivity and reduced turnover.

The Work Expectations Profile provides a framework to help employees and managers understand and discuss these needs and expectations.

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